DELIVERY + SHIPPING
-DELIVERY + SHIPPING-
Shipping is available within Canada and USA on all Accessory and Apothecary items, as well as select Vasewear. These items will ship within 48 hours and typically arrive within 1-2 weeks. For rushed shipping, please phone us during store hours to discuss options and rates based on your specific location.
Local delivery is available 7 days a week within the Greater Victoria Area (excluding major holidays). Any order placed before 1pm PST guarantees same-day delivery.
If you'd like to have plants or flowers delivered outside of Victoria, please phone us at 250.590.2072 during store hours and one of our designers will be happy to assist you.
In addition to your order, our complimentary enclosure cards are hand-typed and perfectly express any sentiment of 150 characters or less.
All plants + flowers are delivered gift wrapped with natural kraft paper, white rice paper, white tissue paper and cotton twine.
Complementary gift wrapping is also available on Accessory + Apothecary items being shipped. To request gift wrapping, please include that detail at checkout in the section titled 'Card Message / Delivery Date'.
At Rook & Rose we use only the freshest flowers available each season. For this reason, we may need to make small substitutions to your online order. We will always ensure that the style, look and colour palette of your arrangement is maintained. If we feel that any substitutions will affect the overall aesthetic of the design you selected, you will be notified before your flowers are delivered.
Rook & Rose will happily exchange vase ware or home accessories within 7 days, provided items are unused and in their original packaging. Because our floral arrangements are custom made to order, we cannot accept any returns on fresh products. If an item arrives damaged, a claim must be made within 24 hrs in order to be eligible for replacement. All apothecary and discounted items are final sale.